In line with our vision, mission, values and company principles

         We, UNTEL as an organization dealing with design, production and sales activities of plastic and rubber cables, are committed to providing following principles and behaviors;

• focus on customer needs and expectations by providing superior support with strategic partnerships,

• encourage employee involvement in process development programs, employee statement of opinion and relevant management roles to demonstrate leadership as it applies to their areas of responsibility,

• determine national and international product standards and specifications, meet essential requirements of applicable legislations, directives, health&safety, and environmental standards ,

• continually improve the suitability, adequacy and effectiveness of the quality management system by providing innovated solutions and good service that creates value for customers,

• increase UNTEL brand trust,

• with the notion that customer satisfaction strategies begin with employee satisfaction —motivate, train and develop employees to improve performance and productivity for benefit of customers

• use of Information and Communication Technology in order to bring efficiency and quick responsiveness to our working system with customers and suppliers,

• assure fulfilment of IMS (ISO 9001, ISO 14001 and ISO 45001) requirements and maintain continual improvements,

• take action and allocate resources needed for protection of the environment (reducing pollution at source, and waste recycling), eliminate dangers and reduce in occupational health & safety risks,

• use natural resources responsibly and more efficiently,

• prevent problems (including accidents, non-conformity, incidents, occupational disease and work related illness) in a proactive manner as our priority,

         It is our duty, commitment and policy.

         Sincerely yours, 

Information security management system has been prepared base to ISO 27001: 2013 standard.

As we Üntel Kabloları San. ve Tic. A.Ş. we undertake;  

• Relevant statutory and regulatory requirements,
• Needs for resources and provide them,
• All information coming from customers, employers, and the other interested parties respectively,
• Being customer oriented, trustworthy and prompt,
• We evaluete all feedbacks as a reward, for continuous improvement. In each feedback we handle; to examine the applicable conditions on an objective, fair, careful and confidential basis and to offer solutions,
•  In line with our customer focus based on the principle of customer satisfaction; to carry out necessary corrective and preventive actions to prevent repetition of dissatisfaction, to improve our business processes to meet our customers’ expectations

is our mission, commitment and policy.

In line with our vision, mission, values and company principles

CUSTOMER-FOCUSED COMPLAINTS HANDLING POLICY                         

       We, UNTEL as an organization dealing with design, production and sales activities of plastic and rubber cables, commit following;

 While meeting the customers demand, the following factors will be considered seriously into account;

• Relevant statutory and regulatory requirements,

• Needs for resources and provide them,

• All information coming from customers, employers, and the other interested parties respectively,

• Being customer oriented, trustworthy and prompt,

and we value each Customer feedback as a grant to improve ourselves with the continuous improvement tools; corrective/preventive actions to prevent recurrence of any dissatisfaction and to meet the expectations of our customers.

In line with our Vision, Mission, Principles and Values;

ÜNTEL KABLOLARI SAN.TİC.A.Ş., as our organization engaged in design, production and sales activities of plastic and rubber cables with its legal personality;

• Efficient use of energy and natural resources in our products and all processes,
• To comply with applicable legal and other requirements that we are obliged to comply with in terms of energy use, consumption and efficiency,
• Supply of energy efficient products and services,
• Raising awareness of all our employees and interested parties on energy efficiency,
• Providing all necessary information and resources to achieve the Energy Management System goals and objectives, carrying out continuous improvement activities in this direction, reviewing and updating when necessary,

İs our mission, commitment and policy.